FREQUENTLY ASKED QUESTIONS
What is the refund policy for tickets?
Tickets cannot be refunded or exchanged after your purchase has been completed. If the event has to postpone due to unforeseen circumstances, tickets will become automatically valid for the new date.
How do we get to the festival?
Directions to the festival can be found here
Do I need to print out my tickets?
You can print your tickets if you would like to, but as e-tickets you can bring them on your mobile, or tablet. All we will need is to scan the code on the tickets.
Will I be able to leave the festival and then re-enter?
Yes, so long as you keep your security wristband on you will be able to re-enter the event.
Will there be access to a fresh water supply?
Yes, there is fresh water supply in the campsite and in the food court area.
Can I bring glass to the event?
No glasses, crockery or knives of any sort are allowed into the event. This is for the safety and security of everyone. To ensure people have a safe fun event our security teams will conduct a bag search on entry.
Can I bring my dog to the event?
Yes we do allow dogs, but they must be kept on leads at all times and careful control. Please be aware the event is very busy, with lots of noise and distractions. It may be that some dogs will not like the choice of music, so please be cautious when thinking about bringing your dog.